Q: What is the procedure to purchase the Sundance tickets?
The Sundance tickets can be bought both online or at the Sundance ticket office during the event. To save yourself from the trouble of long queues, you can get the tickets beforehand here to ensure a smooth Sundance experience.
Q: What payment method is acceptable at the Sundance main box office?
The Sundance team will accept MasterCard, Visa, Chase Sapphire Preferred®, American Express and cash. Foreign currency, money orders and checks will not be accepted or processed.
Q: Do I need to submit my photo to get the Sundance party tickets?
You will need to submit a passport size photo no later than December 13, 2019. Your photo should be void of sunglasses, hats, etc that hide your face. After purchasing your Sundance ticket, you will be instructed via email to upload your picture online.
Q: Can I change my name on the Sundance pass?
Each individual can buy upto two tickets. You will be asked for the name of the second person if you purchase another ticket. If you wish to modify the name on your tickets you will have to pay a transfer fee of $100.
Q: I bought the Sundance film festival utah tickets online. How can I pick them up at the Sundance ticket office?
You can pick your tickets at the main box office during working hours. As heavy traffic is to be expected, hence, it is advised to collect your tickets at least two hours before the screening.
Q: Are there any Sundance discount tickets for kids, senior citizens, military personnel etc?
Although there are no discounts from Sundance on military personnel and senior citizens but kids can purchase their tickets for $10 for all attendees.
Q: Are the Sundance locals tickets still available?
The Sundance locals tickets may run out as the event nears. You can keep checking in with the Sundance customer services for restocked ticket packages.
Q: What if I cannot make it to a Sundance screening in time?
The Sundance policy forbids to give a full refund in case of a missed screening. However, you can appear at the main box office two hours before the screening time to change your ticket at $2 per ticket price.
Q: How can I find out about the additional Sundance screenings? How will I know if there is a change in the schedule?
The Sundance app will be available by the end of December through which you can keep checking about any changes in the Sundance schedule. For now you can follow @Sundancefest on Twitter and log in to the official site to see the Sundance schedule.
Q: I purchased two Sundance 2020 tickets. How many official credentials do I get with this?
You get one official credential per ticket.
Q: Is there an age limit to the Sundance party tickets?
There is no specified age limit to the Sundance film festival 2020. All ages are welcome to the city of Utah.
Q: What is the member presale?
The member presale lets you gain access to exciting discount packages that will allow you to enjoy the Sundance spirit in all its essence. The membership benefits vary between different packages. Except for a few passes and packages, members can access all Sundance packages.
Q: Are there any packages for the Sundance film festival tickets for large groups?
Although the Sundance film festival does not offer exclusive discounts for large groups but you can access discounted packages for groups through the Sundance sponsors.
Q: The Sundance tickets for a movie I wanted to see are unavailable. What do I do?
You have three options to see your sought after film:
- You can visit the Box Office Sales to check the other screenings available for a given film.
- You can join the eWaitlist two hours prior to the screening and show up directly at the theater. This will cost you $25 in cash only.
- You can go for off-screen options by joining the filmmaker lodge, festival co-op, new frontier or the ASCAP music cafe.
Q: Are there any limitations to the Sundance tickets?
The Sundance festival tickets are limited to 20 tickets per order and four tickets per screening. You can avail one ticket package per item type and two passes per item type for couples.
Q: What are the Sundance ticket prices for students? Are there any youth packages?
The students have an option to two Sundance youth packages. The ignite package is for college students aged 18 – 25 while the Utah student 10 ticket package is restricted to local students.
Q: Do I get a full refund if I cancel my Sundance tickets?
You can be refunded your amount after a cut-off of 20% for the cancellation fee. Any cancellations applied after December 13, 2019 will not be entertained. You can mail, scan or fax your cancellation to the following address:
Pass and Package Office, PO Box 684429, Park City, Utah 84068 or faxed to (435) 658-3457
Email cancellation requests can be sent to [email protected]
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